Vending operator named as Best Customer Service provider

Walsall-based vending and refreshment operator Coinadrink Limited has won the Best Customer Service award at the Vendies Awards 2024.

The Vendies Awards is an annual celebration that brings together the best of the vending and refreshment industry.

The awards night was held earlier this month at the Grand Connaught Rooms in London.

Coinadrink, a family-run firm serving the West Midlands and beyond with quality refreshment solutions since 1962, prides itself on combining the latest vending innovations with a longstanding personal touch, building relationships with customers that have seen them become the go-to brand for refreshment solutions across the region.

The firms’ late founder Roger Williams installed these service-based values over six decades ago, with son Tom Williams picking up the baton in 2022 and continuing where his dad left off.

Tom Williams said: “I am incredibly proud of both the individual and company recognition we achieved at The Vendies 2024.

“To win the Customer Service award as a business is an incredible feeling and a testament to our whole team buying into our mission of providing a great service, at a fair price with a personal touch for our customers.

“The customer feedback we collect on a daily basis says we are doing a great job of delivering on our promises and this award is the result of consistent hard work and commitment to the highest of standards.

“This serves of a further mark of confidence for our current customers and any potential future customers to place their trust in us as their partner for refreshment solutions.”

Meanwhile, two of Coinadrink’s individuals were also recognised at the event.

Engineer Kieran Jones collected the ‘Best Service Engineer’ award and operator Samantha MacKirdy was recognised for her dedication and professionalism in serving customers by a higher commendation in “Woman of the Year” category.

Kieran Jones has also scooped the “Best Service Engineer” award in 2022.

Tom continued: “To have Kieran, part of our Field Service Engineer team take home Best Service Engineer is a huge moment of pride.

“Kieron has been with us for over 10 years now starting out as an apprentice and has developed into a really great engineer that we know gets the job done well on any call he attends.

“His first fix rate is excellent and his relationship with stakeholders, both internally and externally really sets him apart.”

“Sam is a huge personality and valuable member of our operations team.

“Sam looks after most of our clients in and around the Stoke area, delivering fantastic service day in day out with her machines being immaculate and always a shining example of our commitment to hygiene.

“She has a great relationship with all of her customers and really goes above and beyond for Coinadrink.”

Pictured: Kieron Jones picking up the Best Service Engineer award