Key appointment strengthens Flexeserve’s Americas team

Hot-holding manufacturer and food-to-go expert Flexeserve has bolstered its team in the Americas with the appointment of key accounts manager Rachel Paul.

Rachel (pictured) brings a wealth of logistics experience and industry insight from her past roles at OTR and PepsiCo.

As key accounts manager, based at Flexeserve’s new U.S. HQ and Culinary Support Center in Southlake (Dallas), Texas, Rachel will support day-to-day operations and relationships with customers, rep partners and authorized dealers.

Her role will also involve collaborating with Flexeserve’s UK team to help deliver a seamless 24-hour service to customers across the Americas.

Rachel said: “I’m excited to be part of the Flexeserve team! The company is constantly pushing the boundaries of what’s possible in hot-holding with its unique technology and expertise.

“Having kept a close eye on Flexeserve’s growth to date, I’ve seen how integral the customer experience is, enabling retailers to embrace true hot-holding with ease.

“When I spoke with Flexeserve’s team, I could instantly sense their enthusiasm and how much they love their roles – something that customers pick up on, too.

“As part of my role, I want to ensure that everyone who interacts with Flexeserve has the best possible experience of the brand, and is fully able to realize the potential of their hot-food operation.”

Dave Hinton, president of the Americas for Flexeserve Inc, said: “We’re delighted to welcome Rachel Paul into our team of experts. Her experience working with global brands like OTR and PepsiCo, alongside her foodservice industry insight and problem-solving skills, will make her a vital part of Flexeserve’s operations.”

With full rep partner and authorized dealer coverage now established across North America, Flexeserve Inc has also appointed a rep partner for Latin America and the Caribbean, with multiple in-country locations and a brand-new test kitchen coming soon to Mexico City.