Celebrating 10 years of Consolidate greatness!
Team Baxter from the very start
This year we’re celebrating 10 years of Baxter Freight (yes 10 whole years!) and the people that’ve been with us from the very beginning, who’ve grown with us, and seen the developments across the past decade.
Think back to 2014… Well for Sean, Lucy and Amy, that’s quite easy – they were starting their career at Baxter Freight!
From establishing new departments, to forming relationships with customers that we’re in partnership with still today, these three have seen it all.
We chatted about their experiences, and what’s led them to where they are now...
Congratulations on your 10 year anniversary! How does that feel?
S – Wow 10 years – I can’t believe it! It’s truly gone by so quickly. It’s so crazy to think about how things are now compared to back then.
A – I’m the same, I just can’t believe it’s been 10 years! It’s not until I realise all the changes that I’ve seen over the years, that I actually comprehend how long it has been.
L – Honestly it’s gone by so fast, I don’t know where the time has gone. I’ve gone from a university graduate to an Associate Director in the blink of an eye!
Have you got any standout memories from the past decade?
A – One of my key memories has to be our Key Accounts team being started up and growing, and overseeing the introduction of some of our largest customers, including Churchill China. Throughout the years, we’ve been able to develop our relationships with our customers, to having strong partnerships. There’s been so many things that’ve happened over the years it’s hard to keep track, but honestly, I just love getting to do what I do, every day. Keeping my customers happy, keeps me happy!
L – A standout memory for me has to be my career journey. Looking back, I’m really proud of everything I’ve achieved during my time at Baxter Freight, and along that journey I’ve been able to meet so many fantastic people, including customers which I’ve built really strong relationships with over the years.
S – Well for me it’s definitely seeing all the departments grow. When I first started, there was only a handful of employees and a Operations team of 2 people! Now I couldn’t tell you how many people work in Operations there’s that many!
What benefit does working with Baxter Freight bring to our customers?
L – For each of our customers, we’re able to adapt and design bespoke solutions specific to their needs. At Baxter Freight we focus on providing high levels of service and putting in those extra measures to make our customers have the best experience possible.
S – I’m part of our Consolidate Team, and deal mainly with our partners at DHL Sweden and Finland. One of the benefits we offer that they like the most is how we bring a local approach to our solutions, and are always on hand to provide support when needed. Also, our customers and suppliers don’t have to reach out to different companies for all their needs, as we can deal with everything all under one roof.
A – Many of the customers I interact with utilise our Consolidate solution, as it’s market-leading and can access 95% of addresses in Europe. As a business, we’re constantly evolving as we truly want to be the best at what we do, and that’s implemented in all of our solutions.
What does your day to day involve?
A – I’m the main contact for our customer, Churchill China, and communicate with them multiple times a day. Our relationship has grown and developed over the years, and is built on trust – this means that I know all the ins and outs of their logistical needs, and if they ever have a query, all they need to do is call and I’m right there! I oversee all their shipments – that’s around 1,000 a month, travelling between the UK, Holland, France, Germany, and Spain!
S – I handle everything to do with all involvements in the Nordics, and regularly speak to our partners at DHL Sweden and Finland. From planning and coordinating exports, to supporting the Customs process, I get stuck in with it all.
L – I’m one of our Associate Directors and head up our Key Accounts Department. We work closely with our largest customers, helping take the trouble out of moving goods across Europe. It involves tracking and providing updates on shipments, ensuring customs paperwork is all correct, managing delays, all to ensure the goods get where they need to be, when they need to be.
What’s something working in logistics has taught you?
S – Well, no 2 days are ever the same, that’s for sure! Logistics is the perfect place for me, as I enjoy finding solutions, and there’s always such a wide range of things to deal with.
A – It’s taught me that freight is an ever-changing world, and every day is a school day. Also, communication is key in logistics. You never actually realise how many people are involved in moving goods across the globe, and they all need to be updated at every stage.
L – Logistics has taught me that the world is always changing. Even in the past few years, the changes from Brexit and the Covid-19 pandemic has drastically changed the way the world operates. You’ve always got to be on the ball and proactive to any changes that arise. I remember vividly when Brexit was ongoing, when the whole business would stay late to have catchups and share all the latest developments – looking back it seems so crazy! It’s also taught me to be open-minded and understanding in all situations – I can say that I am who I am today through working in logistics!